Terms & Conditions
This website is operated by Knits R us who are solely responsible for the contents of this site, the fulfilment of product orders and the quality of any products ordered.
Please contact us with any questions or for information about your order. We will endeavour to respond to your calls and e-mails within 48 hours.
All order forms are to be completed using the English language.
Pricing and Payments
Prices are correct at the time of publishing and include postage to the UK mainland ONLY. Knits R us will ship to different countries if the customer pays the shipping costs. All our online payments are made through a third party — PayPal.
For postage to countries or regions not shown as an option on checkout, please contact us.
We do not have access to your credit card details. Purchases will appear on your card statement as being made to Knits R us.
In accordance with the E-Commerce (EC Directive) Regulations 2002, if you are ordering electronically, you will receive a prompt acknowledgement of receipt of your order, by email. If ordering by post, you can select your preferred option for acknowledgement, if you wish to receive one.
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us.
If you have purchased the goods as a consumer, an order for goods may be cancelled by notice in writing sent within the first 14 days of your order beginning with the day after the day on which you receive the goods.
We will provide a full product refund within 30 days of your notice. You are responsible for ensuring that goods returned must be received in ‘as new’ condition with all seals intact and the product unused.
Goods must be returned complete, including all packaging.
Carriage costs for dispatch and returning the goods are your responsibility.
This policy applies to all countries.
Subject to availability, goods will usually be dispatched within two to three working days of receipt of the order, by MyHermes unless otherwise request. Actual delivery times will depend upon MyHermes. In the event that the product you have purchased is out of stock, we will contact you and advise of the possible delay. PayPal will be instructed to give a full repayment within 30 days if you decide not to proceed with the purchase due to the delay.
Non-delivery of goods
Whilst every effort would be taken to locate your goods, Knits r us cannot accept responsibility for their loss in transit, particularly for overseas customers who have not selected a tracked and/or signed for delivery service. If goods are lost we will send them again but using a tracked and/or signed for service, for which customers are charged. Replacement goods will not be sent until 21 days after original dispatch to addresses in the UK or 28 days after original dispatch to addresses overseas.
Knits R us does not sell or lend out any customer information. All customer information is strictly for our own use in connection with your order and this is not held on computer once the parcel has been dispatched. Credit card details will be handled securely by PayPal to ensure confidentiality. SSL encryption is employed to ensure sensitive data is protected.